Although it apparently changed a few years ago, I was surprised to find out yesterday that ebay has changed it selling fees to include postage and packing charges! That seemed pretty harsh to me… but well they don’t charge basic listing fees any more, so… However, after a little rash of recent sales I noticed that the final value fee had been charged on postage that the auction winner had actually collected in person!
Well, after getting ebay to ‘call be back’ I had a short and successful call in which they refunded me the small fee on postage as I described… and explained what I could do to prevent the problem recurring.
If a buyer collects from you, you need to ‘re-invoice‘ them inside of ebay. This will apparently provide options for refunding postage, and will also supposedly connect to Paypal and refund any amount if necessary.